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Home About Us Terms & Conditions

Terms & Conditions

The following information is provided to help make your shopping experience easier.  If you have a question that is not answered below, please contact us.

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This web site is operated by Power Protect Pty Ltd, an Australian owned business operating out of the Australian Capital Territory.

As use of this web site is governed by the terms and conditions outlined below, please take a moment to review them. Please note that the terms and conditions may be updated from time to time.

Use of this web site constitutes your agreement to follow these terms and conditions and to be bound by them. If you do not agree with any of the terms and conditions below please do not use the web site.

If you require clarification on any issues please contact us.

Refund & Returns Policy

If you are dissatisfied with your purchase please contact us so that we can resolve any problems.

Equipment is packaged carefully so that they won't get damaged in transit.  If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them.

All postage and insurance costs involved in returning products to APCRBC.com.au are the responsibility of the buyer.

Non-Warranty Returns

APCRBC.com.au accepts non-warranty returns of all items except for opened software products under the following circumstances:

APCRBC.com.au will accept returns within 30 days from the day the order is shipped.  Only returns with a Returned Material Authorization "RMA" number will be accepted. A 20% restocking fee will apply to all non-warranty returns. To obtain an RMA number you must contact APCRBC.com.au via phone or email to obtain an RMA form, which must be completed and returned to APCRBC.com.au.  Shipping and handling charges are not refundable, and return freight is at the cost of the purchaser. No returns will be accepted after 30 days.

Items must be returned in as-new condition in original packaging with the packing slip, all warranty cards, tags, manuals and accessories. Failure to do so will result in the product being returned to you and no credit issued.  Once the return is received, please allow 7-10 business days for the credit to appear on your account. The credit will be issued minus any Collection fees or Restocking fees if applicable.

We cannot provide refunds for opened, non-defective software.

Warranty Returns

All products sold through APCRBC.com.au come with a minimum 12 month warranty against manufacturing defects, greater warranties may apply, please see individual product information for more information on specific warranties.

For genuine APC products APCRBC.com.au can assist to facilitate the warranty process however we recommend first contacting APC directly on 1800 652 725.  If you require assistance with your APC warranty, feel free to contact us.

APCRBC.com.au ReBC cartridges are guaranteed to be compatible with the original RBC cartridge and are supplied with a 12 month warranty against compatibility issues or battery failure.  For battery failure warranty, please refer to Battery Kit warranty.

APCRBC.com.au warrants all Battery Kits and ReBC batteries to be free from defects in materials and workmanship, and agrees to repair or replace any battery that fails to perform as specified with 12 month after date of shipment.  This warranty shall not apply if the buyer fails to notify APCRBC.com.au of such defect within 10 days after discovery, or if the battery has been subjected to misuse, negligence or accident.


Delivery is by a Commercial Courier Service with fixed rates based upon the total weight of your product purchases.  Depending on product availability your purchase may be shipped in more that one shipment and from more than one warehouse, no additional costs are incurred when this occurs.  Unless otherwise specified, credit card purchases and purchase order purchases are generally despatched on the next business day.  For all other payment methods, we will despatch the order following confirmation of your payment

Unfortunately we are unable to deliver to post office boxes within Australia.

Where goods are required urgently, APCRBC.com.au are able to organise priority shipments including 'next-flight' type services.  If you require urgent shipment please contact us.  Any costs associated with urgent deliveries are the responsibility of the purchaser.the destination country.


All items listed on www.apcrbc.com.au are priced in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST) for orders within Australia.

APCRBC.com.au accepts payment by Visa, Mastercard, direct deposit, purchase order. There is no surcharge for payments made by credit card through our Suncorp EFTPOS facility.

Credit Card details entered into the APCRBC.com.au are split into two separate data sets for transmission to our office where they are entered into our Suncorp EFTPOS terminal.  No credit card details are retained after the payment has been processed and complete credit card details are not stored on our server.

If you wish to pay by direct deposit, payment details will be presented to you upon checkout.

Links to Other Web Sites

This web site contains links to other web sites for our customers’ convenience. APCRBC.com.au is not responsible for the content, accuracy or opinions expressed in such web sites.


All content on this website, including software, text, graphics, logos, icons, images or any other media is the property of APCRBC.com.au or its suppliers and is protected by Australian and International Copyright law.

No part of the website may be reproduced, retransmitted, disseminated, sold, published or used for any other commercial purpose without the express written consent of APCRBC.com.au, or the copyright holder.

Other information

All trademarks, logos, product names and company names found on this site are the property of their respective owners.

We encourage you to send us your feedback, but please be aware that any information, materials, suggestions, ideas or comments you supply are deemed to be non-confidential. By sending us this information, you also grant us unrestricted license to use, modify, reproduce, transmit, display and distribute the information for any purpose.


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Email: sales@apcrbc.com.au


Phone: 1300 799 161

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